Contact Us

Need a hand with an order or choosing a special keepsake?
We’re here to help.

Send Us a Message

Tell us a little about what you need. For an existing order, include your order number if you have it.

Fields marked * are required.

For personalization help, tell us which ornament and the names or wording you have in mind.

We’ll use your email address to reply to your message.

A Little Help Before You Write

How can I check on my order?

Check your shipping confirmation for delivery and tracking details. If you still need help, send us your order number and the email address used at checkout.

Can you help me choose an ornament?

Of course. Tell us who you’re shopping for, the occasion, and any hobbies or interests. You can also browse The Ornament Shop by category.

What if my item arrived damaged or incorrect?

Email info@santaville.ca with your order number, a description of the issue, and clear photos so we can review it with you.

I have a question about personalization.

Include the ornament name or link and the wording you have in mind. If you’ve already ordered, include your order number and explain the change you’re requesting so we can check what’s possible.